Terms and Conditions
1. Cake Delivery
You will be asked to choose a specific delivery date when placing your order and we will do our best to arrange delivery for that day. Please allow 2 days for us to bake your products.
Smaller items that are priced to include postage will be sent using First Class Post and MAY arrive on your chosen delivery date, but we cannot guarantee this. Choose the Morning Delivery option and your cake will be sent using a guaranteed service to arrive on your chosen date by 1 pm. A signature will be required on receipt.
For all other items we use a reliable, guaranteed next-business-day delivery service to ensure your cake arrives on time. Once your order is in the hands of the carrier we have no control over the delivery process and we recommend you choose a delivery date at least one day early to avoid disappointment. All of our products keep well for several days, please see the individual listings for details.
We cannot arrange for delivery on Saturdays, Sundays or Bank Holidays.
Deliveries to remote areas may take an extra 24 hours.
We are unable to deliver cakes outside the UK, or to the following locations:
- Channel Islands
- Scottish Highlands & Islands and certain Scottish postcodes classed as remote
- Isle of Wight
- Isle of Man
- Isle of Scilly
- Northern Ireland
Any orders received for delivery to these areas will be cancelled and refunded in full, or you may be asked if you wish to pay a delivery surcharge.
Delivery will be at any time depending on your chosen option and a signature is required on receipt.
If nobody is available to accept delivery the carrier will leave a card with details of how to arrange redelivery, or collection from the recipient's local collection office.
When placing your order you may request that the parcel is left with a neighbour or a safe place, in which case it will be left at your own risk.
We ask that you provide a contact telephone number for the recipient in case of any problems with the delivery. However, we cannot arrange for the recipient to be contacted prior to delivery.
You should contact us immediately if your cake does not arrive within the timeframes described above. We may be able to track the progress of your delivery. We can only contact the carriers between 9.00 a.m. and 5.00 p.m. Monday to Friday excluding Public Holidays. We will do everything possible to ensure your cake arrives on time, but cannot accept liability for any late deliveries.
2. Orders without a Delivery Date
For items where you are not asked for a delivery date you can choose between Standard, Express or Next Day options.
If you choose the Express or Next Day Delivery option, orders received by 11 am UK time, Monday to Friday only, will be despatched the same day. Orders received after 11 am will be despatched the following working day.
If you select the Standard or Express option your order will be sent using First Class Post.
As we have no control over the postal service we cannot accept any liability for late delivery and cannot track the progress of your item.
If you select the Next Day or Morning option your order will be sent using a guaranteed, next-business-day service, to arrive by 1 pm the next working day. If delivery is to a residential address then it may arrive on a Saturday. A signature is required on receipt. If nobody is available to take receipt, a card will be left with details of how to arrange redelivery or collection from the recipient's local collection office. We may be able to track the delivery and obtain proof of receipt if required.
3. Delivery Process
If delivery is attempted and the carrier is unable to leave the parcel (for example because nobody is home) then the responsibility is with the customer to arrange redelivery or collection and we cannot accept any liability for late delivery, loss, damage or returns.
Your order will be very carefully packaged so that it arrives in perfect condition. In the unlikely event that any item appears to have been damaged during transit, we must be notified within 24 hours of receipt, or the next working day. Any replacement products, refunds or compensation will be considered and may be granted, at our discretion and only in the event that the item is damaged beyond reasonable use. We will require evidence of any damage, which must be received by us within 7 days of the original delivery. This evidence may be in the form of photographs and must include the original packaging.
We will deliver to the address provided by you. If that address is incomplete or incorrect in any way we accept no liability for late delivery or non-delivery. Any redirection charges must be paid for by the customer.
Should any cake be returned to us by the carrier after an unsuccessful delivery attempt any additional charges for the return must be paid by the customer.
In the unlikely event that a cake is lost during transit we must be notified within 48 hours of expected delivery. Compensation may be available, up to a maximum of the price paid by the customer, if the cake cannot be traced and is confirmed as lost by the carriers.
4. Refunds and Cancellations
We want you to be completely satisfied with every purchase that you make from us. However, we do understand that there may be rare occasions when you wish to return an item. If you are unhappy with a product for any reason please contact us immediately.
For non-personalised or non-food items you have the right to cancel your order for any reason within 7 days of placing your order. Your payment will be refunded in full, provided the items are returned to us in their original condition and packaging.
As our cakes and other edible products are made to order and personalised to your specification, orders cannot be cancelled once the item has been made or decorated. However, should you wish to change or cancel your order at any time please contact us immediately and we will do our best to meet your needs.
The use of a recorded delivery service for any returns is highly recommended for your own protection.
If any payment is subsequently withdrawn, disputed, charged back or reversed in any way by the customer, the full amount, an administration fee and any additional fees incurred by Fayrefood will become payable by the customer.
We may decline to accept your order for any reason whatsoever. We may otherwise cancel any order or any part of it. Other than as set out in these terms, we shall not be responsible for any loss or damage of any kind, which you might suffer by reason of us declining to accept or for cancelling your order.
unless specifically requested by you not to do so.
5. General Terms
You must pay in full by debit or credit card in advance when you submit your Order through our website. Payment will be collected at the time of placing the order. Full payment must be received in advance before any goods are prepared or despatched.
Working days are Monday to Friday excluding Public Holidays in England.
Fayrefood shall not be liable for any consequential loss to the customer whether this arises from a breach of contract or any other way.
‘Fayrefood’s total liability for any claim howsoever arising shall not exceed the price paid by the customer for the goods supplied by Fayrefood.
Product images used on our website or other media are for general illustration purposes only and the delivered product may vary from that shown.
Your statutory rights are not affected by any statement contained in this document.
English law applies to all transactions.
By placing an order with Fayrefood, either through our website, over the telephone, or by any other medium you are agreeing to these terms.